1. Ordering & Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

Is my payment information secure?

Yes, we use SSL encryption and comply with PCI standards to ensure your data is protected.

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 1 hour of placement. Please contact us promptly.

2. Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3–7 business days, while express options are available at checkout.

Do you offer discreet packaging?

Absolutely. All orders are shipped in plain, unbranded packaging to ensure privacy.

Do you ship internationally?

Yes, we ship to select countries. Shipping times and fees vary by location.

3. Returns & Refunds

What is your return policy?

We accept returns for unused and unopened items that are defective or damaged upon arrival. Returns must be initiated within 7 days of receipt.

How do I initiate a return?

Contact our support team at [insert email] with your order number and details of the issue.

Who covers return shipping costs?

Customers are responsible for return shipping unless the item was defective or incorrect.

4. Product Information

Are your products body-safe?

Yes, all our products are made from high-quality, body-safe materials and are free from harmful chemicals.

How do I clean and store my product?

Clean your product with warm water and mild soap or a specialized toy cleaner. Store in a cool, dry place.

Do you offer warranties?

Yes, we offer a one-year warranty on most products. Please refer to individual product pages for details.

5. Privacy & Discretion

Will my purchase be private?

Yes, we prioritize your privacy. Billing statements will show a generic company name, and packaging is discreet.

Do you share my personal information?

No, we do not sell or share your personal information with third parties.

6. Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and manage preferences.

How can I contact customer support?

Reach out to us via email at [insert email] or through our contact form.

7. Promotions & Discounts

Do you offer discount codes?

Yes, subscribe to our newsletter to receive exclusive offers and discount codes.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order.

8. Legal & Compliance

Are your products compliant with local regulations?

Our products meet the necessary safety and compliance standards in the regions we operate.

Do you have age restrictions for purchasing?

Yes, customers must be 18 years or older to purchase our products.